Acceptance and Usage of E-Government in Developing and Developed Countries

• Nadir S. Nabous

  National research Centre for Tropical and Transboundary diseases, Libyan Authority for Scientific Research

  Author

• Faitouri A. aboaoja

  Computer Science Department, Faculty of Sciences, University of Derna

  Author

• Khaled I. A. Amrouni

  Research and Consulting Department, Libyan Authority for Scientific Research

  Author

• Khalid Muhammad Ahmed Krayz Allah

  University of Gharyan

  Author

• Hatem S Y Nabus

  Faculty Computing, Universiti Teknologi Malaysia

  Author

The acceptance of electronic government (e-government) has become a critical component of public sector transformation, aimed at enhancing service delivery, transparency, and citizen engagement. This review article examines the patterns, challenges, and enablers of e-government acceptance and usage in both developed and developing countries. Through a comparative analysis of empirical studies, policy documents, and global benchmarks such as the United Nations E-Government Survey, the paper highlights the stark contrast in implementation outcomes between high-income and low- to middle-income nations. Developed countries such as South Korea, the United Kingdom, and Singapore demonstrate high levels of e-government maturity, driven by strong ICT infrastructure, high digital literacy, and robust institutional frameworks. Conversely, developing nations face challenges including limited infrastructure, low public awareness, digital illiteracy, and weak policy environments, which collectively hinder widespread acceptance. Despite these disparities, the study underscores that socio-economic status alone does not guarantee e-government success; instead, context-specific strategies, inclusive digital policies, and user trust are essential to achieving sustainable and equitable digital governance. The findings offer valuable insights for policymakers and practitioners aiming to bridge the digital divide and enhance e-government readiness globally

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Copyright (c) 2025 Nadir S. Nabous, Faitouri A. aboaoja, Khaled I. A. Amrouni, Khalid Muhammad Ahmed Krayz Allah, Hatem S Y Nabus (Author)

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