Acceptance and Usage of E-Government in Developing and Developed Countries

Nadir S. Nabous; Faitouri  A. aboaoja; Khaled I. A. Amrouni; Khalid Muhammad Ahmed Krayz Allah; Hatem S Y Nabus

doi:10.71147/2d4rx695

Authors

Nadir S. Nabous National research Centre for Tropical and Transboundary diseases, Libyan Authority for Scientific Research Author
Faitouri A. aboaoja Computer Science Department, Faculty of Sciences, University of Derna Author
Khaled I. A. Amrouni Research and Consulting Department, Libyan Authority for Scientific Research Author
Khalid Muhammad Ahmed Krayz Allah University of Gharyan Author
Hatem S Y Nabus Faculty Computing, Universiti Teknologi Malaysia Author

DOI:

https://doi.org/10.71147/2d4rx695

Keywords:

E-Government, Developed Countries, Developing Countries, Technology Acceptance, Digital Government.

Abstract

The acceptance of electronic government (e-government) has become a critical component of public sector transformation, aimed at enhancing service delivery, transparency, and citizen engagement. This review article examines the patterns, challenges, and enablers of e-government acceptance and usage in both developed and developing countries. Through a comparative analysis of empirical studies, policy documents, and global benchmarks such as the United Nations E-Government Survey, the paper highlights the stark contrast in implementation outcomes between high-income and low- to middle-income nations. Developed countries such as South Korea, the United Kingdom, and Singapore demonstrate high levels of e-government maturity, driven by strong ICT infrastructure, high digital literacy, and robust institutional frameworks. Conversely, developing nations face challenges including limited infrastructure, low public awareness, digital illiteracy, and weak policy environments, which collectively hinder widespread acceptance. Despite these disparities, the study underscores that socio-economic status alone does not guarantee e-government success; instead, context-specific strategies, inclusive digital policies, and user trust are essential to achieving sustainable and equitable digital governance. The findings offer valuable insights for policymakers and practitioners aiming to bridge the digital divide and enhance e-government readiness globally

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