Complaints Policy

Complaints Policy

The procedure applies to appeals to editorial decisions, complaints about the failure of processes or actions of the   (DAJAS)    , such as long delays in handling papers, and complaints about publication ethics. The complaint will be handled in the first instance by the Editor-in-Chief(s) responsible for the journal and/or the Editor who handled the paper. We welcome complaints as they provide an opportunity and a spur for improvement, and we aim to respond quickly, courteously, and constructively.  

Complaint concerning rejection appeal

The Chief Editor or Handling Editor weighs the authors' case, reviews the reviewer's findings, and determines whether to:

• Maintain the rejection decision
• Request a second, independent opinion
• Take into account the appeal.

The decision is sent to the complainant along with, if necessary, an explanation. New submissions are given precedence over appeals, and decisions on appeals are final.

Process complaint

• The matter will be investigated by the Editors and the Editor-in-Chief.
• A suitable response will be offered to the complainant.
• To enhance processes and procedures, feedback is sent to the appropriate parties.

For complaints regarding publication ethics, such as the behaviours of the researcher, the author, or the reviewer, the Chief Editor and Editors adhere to the standards set forth by the Committee on Publication Ethics.